General Terms and Conditions

General Terms and Conditions of the online shop: http://myglass1860.si are compiled in accordance with the Consumer Protection Act (ZVPot), the Consumer Protection against Unfair Business Practices Act (ZVPNPP) and the Electronic Commerce Market Act (ZEPT), and international codes for e-commerce.

The myglass1860 shop is managed by the Steklarna Hrastnik IP d.o.o. Company, Cesta 1. maja 14, 1430 Hrastnik, registration number: 6994997, tax number: SI53466551, which is also a provider of e-commerce services (hereinafter also: the seller or myglass1860). User is the person using the system, i.e. the buyer in the online shop. The General Terms and Conditions of operations deal with the operation of the online shop: http://myglass1860.si, the rights of the user, and the business relationship between the provider and the user/buyer. The contents accessible by users of this website are creations protected as copyright in accordance with the provisions of the Copyright and Related Rights Act (Official Gazette of the Republic of Slovenia, No. 21/1995, as amended) and other applicable regulations. The holder of copyright and any other rights in the above copyright works is Steklarna Hrastnik IP d.o.o. Without an express written permission of Steklarna Hrastnik IP d.o.o., no user of the website http://myglass1860.si may reproduce, distribute, transmit, play, display, or otherwise publicly communicate the copyright works contained on this site.

Personal data protection:

We are committed to permanent protection of all personal information of the buyer (user) who entered it at the time of purchase (name, surname, address, mail, telephone, e-mail), and we keep the documentation of the communication with them. We will use personal information about the buyer exclusively for the purposes of fulfilling the order (sending e-news, offers, invoices) and other necessary communication. In no case, we will hand over data of buyer to unauthorised persons or third parties. In case the buyer (user) wants to edit or delete their information from our list, they can notify us at the following e-mail address: info@myglass1860.si or send us a request in writing by regular mail to the address: Steklarna Hrastnik IP d.o.o., Cesta 1. maja 14, 1430 Hrastnik 

Prices:

All prices of our products are displayed clearly; all indicated prices of products include VAT. Due to the nature of online operations, the range of products in the online shop is frequently changed and updated. The prices listed on the website do not include shipping costs.
Prices are valid at the time of the order and do not have a predefined validity period. Prices apply in the case of payment according to the indicated payment methods, under indicated conditions.

Purchase process:

The buyer selects the type and quantity of the product. Prior to submitting the order, the buyer checks the shopping basket, makes any corrections, or proceeds with the purchase and confirms the order. A form will follow in which the buyer enters all information necessary for the delivery of this product. After confirming the purchase, changes are no longer possible. Upon completion of the purchase, a notice of the completed purchase will be sent to the user via e-mail. In the event that the user chose the payment according to the pro-forma invoice, the pro-forma invoice is automatically sent to the buyer’s e-mail address.
The provider shall send ordered products through the contractual partner. 

Payment method:

The buyer can choose from the following payment methods:

  • by cash at delivery
  • by pro-forma invoice
  • by a credit or debit card

Delivery:

For delivery of all orders in the http://myglass.si online shop is responsible our GLS contract partner. The ordered goods will be submitted to the contractual delivery partner within five business days. If this is not possible due to special circumstances, we will notify the buyer of this and agree otherwise with the buyer.

The ordered goods can be picked up at our Maloprodajna enota Glashuta in Hrastnik, Podkraj 62, 1430 Hrastnik (phone ‘+386 (0)3 56 54 811). Delivery in Slovenia is handled by the contractual partner – the GLS express service.

The goods will be delivered to the address provided. In case of accepting the goods in person, we will agree on the precise accepting data and place in advance.

Delivery costs:

Package shipping costs:

Slovenia

Weight

Price incl VAT/€

up to 2 kg

3.20

up to 5 kg

3.30

up to 10 kg

3.50

up to 15 kg

4.00

up to 20 kg

4.15

up to 30 kg

4.40

up to 40 kg

5.10

up to 50 kg

5.90

 Other countries

Cona / (€ / package)

 < 2 kg

 < 5 kg

 < 10 kg

 < 20 kg

 < 30 kg

 < 50 kg

Cona I

10,96

12,52

13,17

13,82

15,65 17,99

Cona II

13,56

14,60

15,13

15,65

18,26 19,82

Cona III

16,16

17,21

18,78

20,34

22,43 24,78

Cona IV

27,82

29,56

31,47

33,38

36,51 40,69

Cona V

31,27

31,92 35,52 39,13 44,48 61,78

Cona VI

43,67

44,69

45,42

46,86

48,16 68,73

Croatia

7,45

7,54

7,99

8,66

9,49 12,13

Serbia

27,82

29,56

31,47

33,38

36,51 40,69

 The maximum weight for export packages is 50 kg.

Transit times*

Cona

Country (expected transit time)

Cona I

Austrija(1), Germany(1-3), Luxembourg(2-3), Netherlands(2-3), Belgium(2-3);

Cona II

Italy(1-3), Denmark(2-3);

Cona III

Hungary (1-2), France(2-3), Poland(2-3), Czech Republic(2), Slovakia(1-2), GBR(2-3), Lithuania(4-5); Monaco(2-3)

Cona IV

Romania(2-3), Spain(3-5), Sweden(2-4), Estonia(3-4), Latvia(3-5), Finland(4-6);

Cona V

Portugal(3-5), Switzerland(2-4)**, Greece(3-4), Ireland(3-5), Turkey(6)**

Cona VI

Bulgaria(3), Norway(4)**

Croatia, Serbia

Croatia (1-4), Serbia (3-4)**


Delivery time:

To other cities, we deliver every business day through partner delivery services (Pošta Slovenije, GLS):

Right to withdrawal from the purchase, return of goods, return of payment

The buyer shall have the right to notify the provider within 14 days after receiving the goods to the e-mail address: info@myglass1860.si that the buyer withdraws from the contract or order without having to state the reason for such decision.

If the buyer has already received the goods and withdraws from the contract, the goods must be sent undamaged and unchanged back to the provider/the company within 14 days after the message has been sent out to withdraw from the contract The only cost charged to the buyer in relation to withdrawal from the contract is the cost of returning the product.

The buyer has to return the goods undamaged and unchanged, unless the goods were damaged without the buyer being responsible.

We will return to the buyer the payments made as soon as possible and at the latest within 14 days after receiving the notice of withdrawal. Returns of payments shall be made to the written notice of the buyer’s TRR.

In accordance with the fifth paragraph of Article 43.č of the Consumer Protection Act, the buyer does not have the right to withdraw from the contract (purchase), if the product was made according to the exact instructions of the buyer, where the product was adapted to the buyer’s personal needs (e.g. product personalization).

Communication:

We will be in contact with the buyer/user through remote communications facilities, unless explicitly opposed by the user.

Subscription to e-news

By subscribing to e-news, the user agrees that the personal data provided when subscribing to e-news shall be used and/or processed in order to send messages related to the provider’s business (discounts, news, promotional messages, news, etc.) to the user’s e-mail address.

The person subscribed to e-news shall have the right to revoke this consent in writing at any time. The cancellation can be made on the provider’s website under the e-news subscription column, where the user will enter the name, family name and e-mail address to which e-news is received, all of which then confirm by clicking the „unsubscribe“ button. The cancellation can also be forwarded to the registered office of Steklarna Hrastnik IP d.o.o., to e-mail address: info@myglass1860.si

By subscription to e-news you will be kept informed about novelties, discount actions in and interesting items from our offer.

E-news are also sent to all our respected clients.

In Ljubljana, 24 February 2017

Steklarna Hrastnik IP d.o.o.